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- EA_Cath11 months ago
Community Manager
Watching the ad for the 4th Zen Garden slot removes all my hearts.
Just after the hearts reset, about 2 minutes after, I watched an ad for the 4th pot, while I had 3 Hearts, before I planted anything. After watching the Ad, I had 0 hearts. I verified this wasn't a visual bug, I couldn't plant anything in the Zen Garden. This is disheartening because my account progress is impacted. I am using an android (OnePlus).89Views1like5CommentsPlant vs zombie 2 Arena
If in PVZ2 Arena, the "View Ads" button (glove icon) could be moved to the left of "Earn Gems!" and "Earn Coins!", and the "?" icon for "How to play" could be moved to the left of the "View Ads" button (glove icon). Someone must have voted for this already. If in PVZ2 Arena, the "View Ads" button (glove icon) could be moved to the left of "Earn Gems!" and "Earn Coins!", and the "?" icon for "How to play" could be moved to the left of the "View Ads" button (glove icon). Someone must have voted for this already. It has the following functions: "How to Play button:" The "?" icon is located in the far left corner. Placing this button further away helps prevent confusion for experienced players, but still makes it easy for new players to find. "Watch Ads to Earn Gauntlets button:" Located right next to the main resource cluster "EARN GEMS!" and "EARN COINS!". Placing the three ad viewing buttons (Gauntlets, Gems, Gold) together makes it easier for players to perform a series of actions ("watch ads to receive rewards") without switching hands too much. The interface will be more balanced when buttons with similar functions (search for free items) are arranged in a uniform horizontal row. The crucial question is whether the publisher will implement this feature? Probably not; we should submit a request to the game publisher, but who knows, maybe in the future.17Views0likes0CommentsFree-to-play players are getting squeezed hard right now!!!
Back then, watching ads for gems was unlimited. It wasn’t easy, but at least there was a clear path to grind and slowly build a decent deck. Now it’s capped at around 200 gems, and that completely kills progression. Five gems per ad is already slow — putting a limit on it just makes it worse. You have to understand how difficult it is for F2P players to get good and competitive cards. Without enough gems, we’re stuck far behind. Meanwhile, older players who grinded back when ads were unlimited already have strong decks. New players don’t stand a chance, and that gap keeps getting bigger. This isn’t just about convenience — it’s about fairness and keeping the game alive. If progression feels impossible, people quit. If you bring back unlimited ads, players will actually stay, grind, and improve. I’m confident many would even come back because at least there’s a way forward again. Right now, it feels like the system punishes anyone who doesn’t spend money. Please consider bringing back unlimited ad rewards. It would make a huge difference for the F2P community.14Views0likes2CommentsNegative coins
Does anyone know how to fix ? after an update I have a negative amount of coins. I can play, but because my coins are negative the number is getting smaller, I can not upgrade plants, etc… I’ve been playing for years. It seems no one is maintaining this game, I’ve tried talking to help desk, but none one has been able to help… I’m disappointed…8Views0likes0CommentsCan’t Unlock the Plant on Arena Tournament
Hi, I thought that this arena tournament is to unlock electric blueberry. I already play the arena until I should get electric blueberry but when I checked, the electric blueberry is still unlocked. On the last season I got the sakura unlocked and there’s nothing wrong with it. Is this bug or the arena is having some other terms and conditions to unlock the plant?39Views1like2CommentsBan Exploit / Save Corruption
Subject: Save corruption by a hacker (Level exploit) - Need manual account fix. Message: Hello everyone and EA Community Managers. My EA ID is 3loyKycaka. I am playing Plants vs. Zombies: Garden Warfare on PC via the EA App. Recently, while playing in a public multiplayer match, a hacker used a known exploit to artificially inflate my account's level to over 1,000,000. Because this value exceeds the game's limits, my cloud save is now completely corrupted. Every time I try to join an online match, the game disconnects me from the servers because it cannot process this impossible level. I am unable to play the multiplayer mode of the game I purchased. I have already contacted the standard EA Help live support, but unfortunately, they informed me that they do not have the tools to help me and could not resolve the issue. I am writing here because I know that community managers periodically gather lists of affected accounts and send them to the studio for manual resets or mass unbans. Could you please add my account 3loyKycaka to the list for a manual roll back of my progress or a full reset of my multiplayer stats so that I can play again? I have attached a screenshot of my profile showing the corrupted level. Thank you very much for your time and assistance!Plant Vs Zombies GW2 won't load!!
I just bought Plants Vs Zombies GW2 (PS5) for my son and it won't load (just hangs on the loading screen with the dancing flower) and sometimes throws an error. We have re-installed GW2 (about 5 times!!!), checked for updates for GW2 and the PS5. Started in safe mode, cleared cache and ran a repair. Checked internet connection and speed. Tried and adult account and experienced the same issue. Is there something wrong with the EA server? Does the game still work - we just bought it - grrr50Views1like4CommentsWe want new world
Did anyone want new world My request pls add new world we want pls old pvz2 fans know that in old new update and more pls add new world and see there can cannon from pvz 1 why not him and there more how mushrooms work in sun in pvz 1 it not happen pls add these more10Views0likes0CommentsSUGGESTION: Adjustment of Donation Limits in Communities
I recently joined a more active community ingame in order to guarantee getting all of the Neighborhood Watch rewards. However, while donating resources, I ran into an error where I couldn't donate ANYTHING to ANYONE in my community. I talked with someone else in a forum about it, and apparently it's because there's a hard limit on how many Zen Garden resources you can receive from other players: 3, one of each type. As a result of communities having 15 members, that means that only 45 resource total can be gifted across a single community, meaning not every player will be able to donate the maximum of 5 resources. THIS IS A MECHANIC THAT PUNISHES PLAYERS FOR BEING IN ACTIVE COMMUNITIES, AS IT ARBITRARILY LIMITS THE AMOUNT OF INTERACTION PLAYERS CAN HAVE BETWEEN EACH OTHER. My suggestion would be to limit the amount of resources you can receive to 6, up to two of each resource, such that all 15 players in a community can donate up to 5 resources for a potential of up to 75 net donations. Granted there would still be a limit with each player only able donate so many of a single resource, but this would make resource distribution more equitable among the 3 current resources. Please like and/or respond to this post if you feel like this should be implemented into the final game. I feel like it would foster more interaction between players in communities, as opposed to hinder it.17Views2likes0CommentsRant about the state of GW2
I just need to vent my frustration at this point. It's not a surprise to anyone, but still disappointing that EA is ignoring us regarding the state of GW2. Countless of us have made forum posts and contacted EA Support, only to either be straight-up lied to, saying they'll, "report it to the team", or told there is nothing they can do about the issue. I understand that GW2 is far from profitable for EA at this point, but it will remain even more unprofitable if they do not take action to help us, when nobody is able to play anymore! It is incredibly unethical that GW2 remains available for purchase at full price with the state the game is in. I haven't been able to play multiplayer since getting Level 46'd, and I did hear that there was an update that potentially halted hackers in multiplayer matches, but for how long? This problem has been happening for years, and people are going to continue getting banned until the useless AntiCheat is updated! Not even mentioning how dozens of us are also affected by the infinite black loading screen upon loading in, you can't even SEE anything unless you blindly manage to get yourself killed - which you have to do every time you log in! The Community Managers are probably sick of reading our complaints at this point, but this is seriously a responsibility that EA should have taken the initiative to resolve when the hacks first started to emerge. Then it wouldn't have gotten to this point. Their negligence is unacceptable. Yes, I know about the private servers and have tried them out myself. I'm grateful to how dedicated our community is to set up free private servers for those who want to play multiplayer without fear of their accounts getting banned. But it is very sad and unnecessary that EA's lack of support has led us to result to this. I would just play on the private servers; but there is no backyard, and everything is already unlocked for you. It's not a great option when the most rewarding and satisfying part of GW2 is the progression of slowly filling up the sticker book. This is also why the Level 46 ban is so devastating, because every character gets maxed out and you're locked out of obtaining upgrades, completely destroying the ability to progress. This whole situation is honestly just super upsetting. GW2 is so beloved by the community and EA is making a huge mistake by not providing support for it. We don't even need content updates, just simple maintenance of the servers to stop hackers and a way to restore our accounts back to normal. That's it for my rant lol149Views5likes8CommentsPVZ2 game progress lost!!! (2026)
I successfully completed the game in 2024, and my EA account also reflects that it was created in 2024. However, I recently switched my device from Android to iOS ( i already link account before deleted game on Android device). When I downloaded the game on my new Apple device and logged into my EA account, all of my previous progress had completely disappeared, and the game is forcing me to start over from the beginning. Any chance I can get my progress back? I have logged back into my EA account on my old Android device, but the progress is still starting from the beginning. PLEASE HELP ME!!!!23Views0likes0CommentsPvz GW Data Transfer from PS4 to PS5
Today I received my new PS5 and I was about to transfer my game data to it but I realized GW 1 isn’t there or in my cloud data storage on my ps4 for some reason. It’s the only one that isn’t there and does anyone knows how to fix this? I don’t want to lose all my data on it after working hard on locking all the characters and getting even the hardest of achievements15Views0likes1Comment
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